Download Firefox 3 and help set a world record

Post by **Guess** » Thu Jun 19, 2008 8:50 am

firebird wrote:In addition to my above, that is now TWICE I have had to re-install my complete operating system. if thats the best Mozilla can do then we are parting company as from now. Firefox hopes to overtake IE??? NO WAY

You are jumping to incorrect conclusions. If you have had to install the Operating System twice and DNS problems are being reported you cannot blame Firefox.

If you tell me:

Where are you, What operating system do you use (e.g. XP SP3), what firewall do you use, and any error message that you received before deciding to re-install, I may be able to help you. And can you confirm that IE works OK when Firefox does not because if that is true it means that there is nothing inherently wrong with you communications link.

I am not sure that switching off your firewall is such a good idea but anyway a half decent firewall will ask when you first load Firefox if it is OK to allow it access. If you answer yes it will then update the firewall exceptions table. You are right that this sometimes happens on the install. Firewalls have never cause me problems in that are and I have at least 20 pieces of software that access the Internet

An installation of a program cannot cause a disk failure.

Sounds like you may have had a virus or you have a bad disk. The first re-install should have cured any operating system file corruptions.

Post by **firebird** » Thu Jun 19, 2008 6:14 pm

Hello, Buksida and Guess and yes Guess IE DOES and has never had any probs accessing the net with the existing settings and thats the thing that has been puzzling me over this.

Anyway the info is as follows :- Mozilla min requirements for FF3 , windows XP min disk space 52M min memory 64 pref 128,, in fact machine is well inside their min speci.fication.

My location UK.

DNS settings speedtouch USB UDSL PPP.
DEvice type isdn.
Server Type PPP.
Transports TCP/IP.
Authentication MD5/CHAP.
Compression None.
PPP Multilink Framing OFF.

And then the server and client addessess which of course alter as and when you access the net so they would not interfere with anything.

FF 2.0.0.3 settings

Direct conn to the net ticked.
all other addys set by the prog to 127.0.0.1.
Socks v5 ticked.
Socks v4 NOT ticked.
Any other settings not ticked and left as is by the origal prog of FF2.0.0.3

Now with all the above settings which I left well alone and which up until now have never given any probs whatsoever, if I download the FF3 exe file and then try to install over ff2 as indeed it should,, whack no go wont access anything.

Bit of a headache, eh??? :-)

I have got to agree GUESS I cant understand why IE doent seem to have the same trouble thats what got a lot of head scratching and a little bit of grouse :-) here .

So,, any ideas anyone???

Regards David.....

Post by **buksida** » Thu Jun 19, 2008 8:21 pm

A bizarre one indeed - what firewall or IS package are you using, it maybe that blocking access to Firefox.

Are you connected through a NAT or proxy server? Those settings you mentioned should be all default and wont change from browser to browser.

There is also no way a browser installation should result in you having to re-install your OS unless you have hard disk problems or viruses as mentioned above.

Post by **Norseman** » Thu Jun 19, 2008 10:25 pm

Guess asked about your operating system.
Have you upgraded to XP SP3, if so could Sp3 be the perpetrator?

Post by **Guess** » Thu Jun 19, 2008 10:40 pm

firebird

Shut down anything that access the Internet.

Press Start/Connections and right click on properties. Check if there are any messages. If the connection has been closed after running firefox, make everything that accesses the Internet is closed and do the following:

press start/run and type netsh interface ip delete arpcache to clear the arp table.

Restart the connection.

I do not know of any settings that allow IE to connect but deny Firefox except within the firewall. The only other options are corruption or some configuration of Firefox. When you install Firefox it will adopt the settings of your previous installation so you can re-install as many times as you like and the problem will remain. The only way I know of clearing the configuration is to manually delete the files.

Go to Control Panel and delete Firefox
Go to your Program files directory and delete the firefox directory.
Run a registry cleaner. If you don't have one google Wise Registry Cleaner and download the freeware version.
Run a scan and delete all necessary records.
Reboot
Leave your firewall on (otherwise you may need to add an exception later by hand).
Install Firefox 3 again.

It sounds like a pain but it will take under 30 minutes.

Post by **dl48** » Fri Jun 20, 2008 2:58 am

hello all ,well guess I have managed to do all that you suggested except start /connections cant find a tab for that on the start menu bar, cleared the arp file as you said and also run Registry Mechanic TWICE to make sure and now i am going to try to re-install FF3 my firewall is COMODO and is configured to allow FF access to the net so lets see what happens.

Post by **firebird** » Fri Jun 20, 2008 3:03 am

Sorry about the above post the name should read firebird on there instead of dl48, that was a very old account of mine so I am now going to give this 1 more go

Post by **firebird** » Fri Jun 20, 2008 3:39 am

no, no good tried everthing that you all suggested and no go refuses to access the net so yet another re-load and I will contnue to use IE6 it may be not the best but my patience is at an end with FF3 the last time I use any mozilla product

Post by **chelsea** » Fri Jun 20, 2008 7:57 am

Firebird my boss at work had a problem with his home PC a few week ago and could not access the internet. He took the machine to a repairer and the problem was because somehow the firewall was turned off.

Also downloaded onto both of my pc's FF3 yesterday. had minor problems with the one on my desktop but after doing a complete uninstall of the loaded FF3 and reinstall, all was OK.
There was another thing that came up and this will only affect AVG virus protection users FF3 is not at present compatible to use the AVG8 toolbar, when doing the installation, it warns you that it is not compatible.

Other than that all is ok, and yes it does seem to load the pages a bit quicker, even on my old pentium 3 desktop

Post by **buksida** » Fri Jun 20, 2008 8:16 am

I've installed FF3 on a number of different machines now with no problems so I'm convinced its not the software (Mozilla have done a fair few tests on it also).

As stated before I'm pretty sure your Comodo firewall is causing the problem, if you have to 're-load' everything also there are some serious issues on your system.

Sorry it hasn't work for you and to rub it in ... but FF3 really is a great browser!

chelsea, yes AVG8 has some issues with it, another reason I want to ditch it!

Post by **Guess** » Fri Jun 20, 2008 10:30 am

buksida wrote:....As stated before I'm pretty sure your Comodo firewall is causing the problem, if you have to 're-load' everything also there are some serious issues on your system.

I agree that that is the most likely and it is a firewall I have never tried. Surely it cannot be such a difficult task to disable it and revert to Wiondows just to prove the point one way or another.

Again I believe you are blaming Mozilla for something which is not their fault. One thing I find strange though is that one of the major enhancements in Mozilla 3.0 is the ability to recognise Comodo EV SSL Certificates.

Maybe you can poke around in that area of your firewall to ensure everything is enabled. Additionally I believe that Mozilla has error logging facilities. You may have to install a plug-in to view the messages.

I don't have any more knowledge as I have always downloaded the latest Mozilla (even beta versions) and had no problems.

I have used CA firewall, Zone Alarm, Kerio and Windows firewall with no Mozilla related issues.

Post by **Norseman** » Fri Jun 20, 2008 10:34 am

Read more about the problem and how to solve it here:
http://support.mozilla.com/en-US/kb/Con ... rewall+Pro

Post by **firebird** » Fri Jun 20, 2008 8:45 pm

hi all and thanks for all you advice.

I did,however b4 trying to re-install FF3 disabled Comodo completly by switching it completely off and switching windows own firewall on which I understansd doesnt have any issues at all.

Unfortunately the same result happened,so now I have re-loaded the system again and I will stick with FF2.0.0.3 I cant see for the life of me what the difference between the of em are, but obviously there is one;still this one is nice and fast so I will leave it at that.

Once again all thanks for the help and advice.....

Post by **firebird** » Fri Jun 20, 2008 9:09 pm

OK, have now configured Comodo as per the link and now I will get up the courage to try once again after a while think a prayer to the software god might be in order :-)) David.....

Post by **firebird** » Sat Jun 21, 2008 12:17 am

yay!!! success!! well guess what I had do do configured firewall, then thru control panel deleted the old version of FF something that I had not done b4. knocked out the old dir in program files so all was totally clear then run FF3 install and lo and behold it worked :-) seems somehow the new version was not overwriting the old version somehow,,, oh well another "thing to bear in mind eh :-) regards to all, sorry for a large number of posts and filling up the thread, and once again, thanks for all your help... David.....