Well I'm sorry
Mr Cantina but your establishment is going down hill.
I've eaten there 5 times and to be honest the food is good but last night was not a good experience.
I had friends over from the UK who were staying at the Sofitel for 9 days and during that stay we ate out at many quality restaurants. As it was their last night I thought I'd treat them to dinner (Thanksgiving) and foot the bill.
Arrived and sat downstairs and had a carafe of Margaritas. Very good. Met a friend who had dined upstairs where the turkey et al was being served. He said 'don't bother, food crap and cold and no atmosphere at all'. Not to worry I thought we will eat downstairs and sample the evening fare.
Food good except my friend had a cordon bluer chicken where the chicken was raw. It was of course my fault when I sent it back (TIT). My steak was stringy and tough but tasty. Still the prawn cocktails and the ice cream were great.
Points to note which may be of interest to the managers who ever you may be (one is an x-Cantina guy)
1) Get some staff who know how to smile and are attentive. Every time I needed something I had to walk up to the desk and ask
2) Get a supervisor who roams and watches customers and asks if all is OK
3) If a manager/owner is present (there was at least one who appeared late in the day) take an interest in your customers instead of sitting with a mate and reading a book
4) If you have a chef (not the microwave) have him/her come out and meet the customers
I was embarrassed as I'd recommended your place to my friends and they had dined me out in the Sofitel, Co-Co's, Margaritas, Lotus, Bam bam's, KO's in the night market, the Bistro etc
My guess (and rumours abound that echo my thinking), you will not be in business for 2012 high season unless you shape up. You have a great place in a great location. You need to sort your management, QC and staff out
Oh, Your pricing is way too high as well
